victim of a client

Most of time, if i paid money to some one or some company, and i would expect to get good value trade for their product, weather is service or actually project. The same of time of taking their service or product, i do feel like a client and i was expecting to be treated like a client. I was expecting a good service matched together. This habit make me feel like victim of the service is not what i expected. I am not a go getter, but i do looking to put all responsibility to others to make it ok.I do expecting some one will call me to follow up or check up everything. Is it wrong or right, where is my anger coming from?